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Terms of Service

Website Terms of Service

Level Up Wellness Group

Last Updated: June 2026

Welcome to the Level Up Wellness Group (“LUWG”, “us”, “we”, or “our”) website. These Terms of Service (“Terms”) govern your access to and use of our public-facing website located at luwg.ca, including any digital content, blogs, and interactive features like our Provider Matching Tool (collectively, the “Site”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site.

1. Medical and Psychological Disclaimer (Not Professional Advice)

The most important rule of this Site is that it does not provide medical, psychological, or psychiatric advice.

All content on luwg.ca—including blog posts, provider biographies, service descriptions, and interactive questionnaires—is provided for general informational and educational purposes only.

  • No Provider-Client Relationship: Reading our content, submitting a contact form, or using our Provider Matching Tool does not create a doctor-patient, therapist-client, or any other formal professional relationship between you and any Level Up Wellness Group professional.

  • Not a Substitute for Care: The information on this Site should never be used as a substitute for professional diagnosis, evaluation, or treatment. Always seek the direct advice of your physician, psychologist, or other qualified health provider with any questions you may have regarding a medical or mental health condition.

  • Emergencies: If you think you may have a medical or mental health emergency, call your doctor, go to the nearest emergency department, or call 911 immediately. Do not rely on this Site or our electronic communication forms for urgent medical needs.

2. Supremacy of Formal Agreements (The “Bridge” to Care)

While these Terms govern your general use of our public-facing Site, entirely different rules apply when you officially engage with our organization.

If you use our Site to book an appointment, access our secure client portal (JaneApp), or engage our services, you are crossing the “bridge” from a website visitor to a prospective or active client. At that point, your care is governed by the specific Clinical Consents, Retainer Agreements, and professional standards mandated by our clinic.

Supremacy Clause: In the event of any conflict, contradiction, or inconsistency between these website Terms of Service and any formal agreement, contract, or clinical consent form you have signed with Level Up Wellness Group, the terms of your signed, formal agreements will always strictly supersede and take precedence over these website Terms.

3. Intellectual Property and Anti-Scraping

The Site and its original content, features, and functionality—including our written copy, logos, graphics, and custom software like the Provider Matching Tool—are owned by Level Up Wellness Group and are protected by Canadian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use.

Prohibited Actions: You strictly agree not to:

  • Copy, reproduce, distribute, or create derivative works from our content without our express written permission.

  • Use automated scripts, bots, spiders, or scrapers to harvest data, provider biographies, or directory information from our Site.

  • Use any content, structure, or data from this Site to train, fine-tune, or develop any artificial intelligence (AI), Large Language Models (LLMs), machine learning systems, or algorithmic tools, regardless of their intended use, without our explicit, prior written consent.

4. Acceptable Use and User Conduct

We provide contact forms and interactive tools to help you connect with our team. We expect all users to interact with our Site and staff respectfully.

You agree not to use the Site to:

  • Submit spam, promotional materials, or unsolicited commercial messages.

  • Transmit any malicious code, viruses, or harmful software.

  • Submit inquiries that are abusive, harassing, threatening, discriminatory, or otherwise violate the rights of our staff or other individuals.

Level Up Wellness Group reserves the right, at our sole discretion, to ignore submissions, block IP addresses, or terminate the access of any user who violates these rules of conduct or misuses our digital infrastructure.

5. Third-Party Links

Our Site may contain links to third-party web sites or services that are not owned or controlled by Level Up Wellness Group (such as external crisis resources or academic articles).

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You acknowledge and agree that LUWG shall not be responsible or liable, directly or indirectly, for any damage or loss caused by your use of or reliance on any such external content or services.

6. Disclaimer of Warranties and Limitation of Liability

“As Is” Basis: The Site is provided to you on an “AS IS” and “AS AVAILABLE” basis. While we make commercially reasonable efforts to keep our Site secure, functional, and up to date, Level Up Wellness Group makes no warranties, expressed or implied, regarding the operation of the Site or the accuracy, completeness, or reliability of the information included on it.

Interactive Tools Disclaimer: Features like our Provider Matching Tool are designed solely as administrative aids to help navigate our directory. They are not clinical triage tools, and we do not guarantee the clinical suitability, availability, or outcome of any provider match generated by the Site.

Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall Level Up Wellness Group, its directors, employees, partners, or contracted providers be liable for any indirect, incidental, special, consequential, or punitive damages—including without limitation, loss of profits, data, or other intangible losses—resulting from:

  • Your access to or use of, or inability to access or use, the Site.

  • Any conduct or content of any third party on the Site.

  • Any errors, omissions, or outdated information in the Site’s content.

7. Governing Law, Jurisdiction, and Severability

Governing Law: These Terms shall be governed and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
Jurisdiction: By using this Site, you agree that any legal action or proceeding arising out of or related to these Terms or your use of the Site shall be brought exclusively in the courts located in Alberta, Canada.
Severability: If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and effect.

8. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time to reflect changes to our business practices or legal requirements. We will post the updated Terms on this page with a revised “Last Updated” date. By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised Terms.

9. Contact Us

If you have any questions about these Terms, please contact us:

Level Up Wellness Group Email: [email protected] Phone: 780-886-4345 Address: 5021A 52 Ave, Beaumont, AB T4X 1E5

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