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Frequently Asked Questions

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General Therapy Services

We know that starting a journey toward wellness can bring up many questions. This guide is designed to provide clear, comprehensive answers to help you feel informed and comfortable as you access care with us.

How do I find the right provider for me?

Finding the right fit is the most important part of a successful therapeutic journey. The “therapeutic relationship” is the strongest predictor of a positive outcome.

When you contact us, our Client Relations team will have a brief, confidential conversation with you to understand your reasons for seeking support. Based on your needs, our team will recommend a provider whose skills are a strong match. You can also use the provider matching tool on our website to see which therapists specialize in your areas of concern.

Absolutely. While our Client Relations team is skilled at making recommendations, you are welcome to browse our provider profiles on our website. If you find a provider you feel is the right fit, you can request them directly. We will always do our best to accommodate your preference, availability permitting.

The next step is almost always a complimentary, 20-minute virtual meet and greet with the recommended provider. This is an informal, no-obligation chat, not a therapy session.

Its purpose is to help you determine if the provider is a good fit for you. This is your opportunity to ask about their therapeutic approach, their experience with your concerns, and what you can expect from working with them. It’s a chance for you to ensure you feel comfortable and confident before committing to a paid session.

Your first one or two paid sessions are typically “intake” or “clinical assessment” sessions. Your provider will review the consent forms with you, discuss the limits of confidentiality, and answer any questions you have about the process.

The main focus will be on you: you’ll have the space to share your story in more detail, talk about what brought you to therapy, and discuss your history. This allows the provider to get a full picture of your needs so you can collaboratively set goals for your work together.

Yes. We operate on a hybrid model, offering both secure virtual (telehealth) appointments and in-person sessions at our clinic. Availability for in-person or virtual services depends on the specific provider, as some may work exclusively online or in the office. Our Client Relations team can help you find a provider who meets your preference.

Yes. We use a secure, PIPA and HIA-compliant telehealth platform (JaneApp) that is integrated directly into our client portal. You will receive a secure link for your appointment, ensuring your privacy is protected. You do not need to download any special software; it runs directly in your web browser.

The therapeutic relationship is everything. If after a few sessions you don’t feel it’s the right fit, that’s completely okay and a normal part of the process. You have the right to request a change, and there is no penalty for doing so. Please speak with our Client Relations team, and we will be happy to facilitate a transfer to another provider within our clinic who may be better suited to your needs and style.

We are committed to ensuring your “continuity of care.” If a provider leaves our practice, we have a formal process to support your transition. Your provider is professionally obligated to provide you with notice and work with our clinical leadership to develop a transition plan. This plan prioritizes offering you an internal transfer to another suitable provider at our clinic to ensure your care continues seamlessly.

You have a few options. You can be added to that provider’s specific waitlist. However, we often recommend booking a ‘meet and greet’ or first session with another one of our qualified providers who has sooner availability. This allows you to start your journey now. You can always switch to your preferred provider when a spot opens, or you may find you’ve already found a great fit.

It means we work as a team to support your overall well-being. Our clinic brings together professionals from different disciplines—psychology, medicine, occupational therapy, and more—under one roof.

A cornerstone of our philosophy is to address the interconnected nature of mental, physical, and developmental health, which helps reduce missed diagnoses in complex conditions. With your explicit, written consent, our providers can consult with one another to ensure your care is holistic, coordinated, and effective.

Our team includes a range of highly qualified professionals. This diversity allows us to match you with the right expert for your specific needs. These different designations and their governing bodies can affect service fees and insurance coverage.

  • Registered Psychologist (R.Psych.): Holds a master’s or doctoral degree and is regulated by the College of Alberta Psychologists (CAP). They are trained to assess, diagnose, and treat a wide range of mental, emotional, and behavioural disorders.

  • Registered Provisional Psychologist: Holds a master’s or doctoral degree and is in the final stage of becoming a Registered Psychologist. They practice under the direct supervision of a senior Registered Psychologist. Many, but not all, insurance plans cover their services.

  • Nurse Practitioner (NP): A Registered Nurse with a master’s degree and advanced training, regulated by the College of Registered Nurses of Alberta (CRNA). NPs can independently assess, diagnose, order and interpret tests, and prescribe medications.

  • Registered Social Worker (RSW): Holds a bachelor’s, master’s, or doctoral degree in social work and is regulated by the Alberta College of Social Workers (ACSW). Those with a Master’s degree (MSW) are often qualified to provide clinical therapy and psychosocial interventions.

  • Occupational Therapist (OT): A regulated health professional, regulated by the Alberta College of Occupational Therapists (ACOT), who helps clients solve problems that interfere with their ability to do the things that are important to them in daily life (e.g., sensory processing, self-regulation, fine motor skills).

  • Canadian Certified Counsellor (CCC): A counsellor who holds a master’s degree and has met the national certification standards of the Canadian Counselling and Pscyhotherapy Association (CCPA). Coverage for CCCs varies significantly between insurance plans.

  • Psychometrist: A team member with specialized training in administering and scoring psychological and educational tests. They work under the direct supervision of a Registered Psychologist to gather data for an assessment.

No, therapists do not prescribe medication. However, our integrated model allows for a seamless connection to our medical team. If you and your therapist decide that exploring medication might be beneficial, they can make an internal referral to our on-site Nurse Practitioner, who is authorized to assess, diagnose, and prescribe.

Our medical team provides specialized, private medical care. These consultation services are not covered by Alberta Health Services (AHS).

Our Nurse Practitioner (NP) services are designed for individuals seeking a deep, functional, and integrative approach to health. Our NP offers longer, more detailed appointments than in the public system to explore conditions like ADHD, PANS/PANDAS, and hormone health. While the consultation with the NP is a private fee, any necessary lab tests or diagnostic imaging they order are typically covered by AHS for eligible Alberta residents.

Yes, we offer a variety of specialized group programs and therapeutic camps throughout the year for children, teens, and adults. These may include groups for social skills (like our “Friendship Lab” camp), anxiety, parenting support (like our “SPACE” program), and more. Please check the “Group Programs” section of our website or speak with our Client Relations team for information on current offerings.

Our providers are trained in a wide range of evidence-based therapeutic modalities, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Eye Movement Desensitization and Reprocessing (EMDR), Play Therapy, and many others. These ‘modalities’ are like tools in a toolbox. Very few of our providers use just one. Instead, they practice from an ‘integrative’ or ‘eclectic’ approach, meaning they will select and combine the best tools and techniques to fit your unique needs. The best way to learn about a provider’s specific modalities is to ask them in your free meet and greet.

Yes, some of our providers offer “off-site” therapy sessions in the community or a client’s home. This is a provider-specific service and not available for all clinicians. It is done only when it is clinically appropriate and directly supports therapeutic goals (e.g., for exposure therapy or to practice skills in a real-world setting). These sessions must be pre-approved, are subject to specific safety protocols, and provider travel time may be a billable service

A clinical assessment is a formal process used to gain clarity, identify, and (if appropriate) diagnose a wide range of cognitive, behavioural, developmental, or mental health concerns.

Unlike ongoing therapy (which focuses on processing and skill-building), an assessment is a time-limited process that answers a specific question (e.g., “Does my child have a learning disability?” or “Do I have ADHD?”). The end result is a comprehensive report with diagnostic findings and a clear roadmap of recommendations for home, school, and work.

A comprehensive assessment (like a PEA or ASD) typically takes 4 to 6 weeks from the initial clinical interview to the final debrief session. This timeline depends on the timely completion of all testing sessions and the prompt return of all required questionnaires from parents, teachers, and other informants.

We offer two distinct pathways for ADHD assessment, depending on your primary goal:

  1. Psychological Pathway (For Diagnosis & Therapeutic Support): If your goal is to get a formal diagnosis to better understand the challenges and develop non-medication strategies (like therapy, coaching, accommodations, and skill-building), this is the right path. The assessment is conducted over several sessions with one of our psychological providers.

  2. Medical Pathway (For Diagnosis & Medication/Supplement Support): If your primary goal is to explore medical treatment, including prescription medication and/or evidence-based supplements, you can book directly with our Nurse Practitioner. This is a private medical service that includes assessment, diagnosis, and a treatment plan.

We offer direct billing to many insurance providers (such as Alberta Blue Cross, GreenShield, and others) as a courtesy service for most therapy services. However, not all providers or all plans are eligible for direct billing. Please note that some major insurance providers do not allow direct billing for mental health services, requiring you to pay upfront and submit your receipt for reimbursement.

It is always the client’s responsibility to confirm their coverage details in advance, including the coverage amount, eligible provider types (e.g., R.Psych vs. CCC), and direct billing eligibility. If a claim is rejected for any reason, the client is responsible for paying the full session fee.

Obtaining pre-authorization from your insurance provider is the client’s responsibility. We cannot communicate with your insurance company on your behalf. We may be able to provide per-authorization on a case by case basis. 

Requiring a credit card on file is a standard practice in healthcare settings. It secures your appointment and allows for a smooth, seamless payment process in our secure, PCI-compliant system. It also ensures that our cancellation policy can be administered fairly and consistently for all clients.

We require a minimum of 48 hours’ notice to cancel or reschedule any therapy or medical appointment. This policy is essential to respect the time of your provider, who sets aside that hour specifically for you, and to allow us to offer the time to other clients who are on a waitlist.

Appointments cancelled with less than 48 hours’ notice, or missed without notice, will be charged the full fee for the scheduled service. If you are more than 15 minutes late for your appointment, it will be considered a no-show.

Our administrative staff may not always be available to directly speak with. If you leave us a voicemail at 780-886-4345 or email [email protected] outside of the 48 hour window, we can process your cancellation at no cost. 

Yes. Time spent by a provider on administrative tasks outside of a scheduled session is a billable service. This includes writing letters for your employer, completing Disability Tax Credit (DTC) or insurance forms, or engaging in phone calls with third parties (like schools or lawyers). These tasks are billed in 15-minute increments at the provider’s standard hourly rate. Payment is required before the document is released.

We do not offer pro bono (free) services. However, individual providers at our clinic have the discretion to offer a limited number of spots on a sliding fee scale, where the session cost is adjusted based on income and ability to pay.

We offer financing options via Medicard for services, please inquire for more details. 

Your privacy is our highest priority and is protected by law. We follow all required mandates of provincial and federal legislation (such as Alberta’s Health Information Act and Personal Information Protection Act) and the standards of our professional colleges, depending on the providers you are accessing.

Access to your information is strictly controlled on a need-to-know basis. Administrative staff may access your file only for essential tasks like billing and scheduling.

Absolutely not. “Integrated care” does not mean your information is an open book. Clinical collaboration between your providers (e.g., your psychologist consulting with your NP) requires your specific, written consent.

Consultation is a standard and vital part of quality care where providers may discuss a case (with identifying details removed) to get a second opinion or coordinate a treatment plan. This is always done professionally and confidentially to ensure you get the best possible care.

While everything you share in therapy is confidential, the law identifies specific and rare circumstances where we are required to break confidentiality to protect someone’s safety. These limits include:

  • If we have reason to believe a child is at risk of abuse or neglect.

  • If we believe you are at imminent risk of seriously harming yourself or someone else.

  • If your records are subpoenaed by a court of law.

  • If you report abuse by another regulated health professional.

Your provider will discuss these limits with you in detail during your first session.

This is a very important legal transition. Upon turning 18, your child legally becomes an adult and gains full control over their own health information. The right to consent for care, access their records, and manage their billing transfers entirely to them.

We have a formal protocol to manage this transition, which involves securing new consent directly from the new adult client and updating all account permissions and contact information. We cannot release any information to parents after this date without the 18-year-old’s explicit written consent.

To ensure the safety and well-being of all clients, children should not be left unattended in our waiting area. Our administrative team is not able to provide supervision. Our providers are encouraged to schedule separate parent-only sessions when needed to avoid this situation.

We are not a crisis or emergency service. If you are experiencing a mental health emergency, please call 911 or go to your nearest emergency room. For non-urgent communication, such as scheduling or billing, you can contact our Client Relations team during business hours. Providers do not typically offer support or consultation via email between sessions, as your session time is reserved for your dedicated therapeutic work.

Welcome to the Medical Team at Level Up Wellness Group. To help you get the most out of your care, we have compiled answers to the most frequently asked questions regarding our Nurse Practitioner (NP) services.

General Medical Information & Scope

Are your medical providers doctors?

Our medical services are provided by Nurse Practitioners (NPs). NPs are highly skilled, regulated medical professionals with advanced graduate-level education. They are licensed to assess, diagnose, treat, prescribe medications (including controlled substances), order lab tests/imaging, and refer to specialists, just like a family physician. Our nurse practitioners have advanced training in certain areas that many doctors may not have. For example: women’s health, hormone health, PCOS, perinatal health, panda-pans, mental health (psychiatric concerns) such as: bipolar disorder, borderline personality, addictions, ADHD, bone health and more. View our medical team information to see areas that our individual nurse practitioner may specialize in.

We provide primary care services similar to a family doctor, but we operate on a private, fee-for-service model. We can manage your general health, hormones, ADHD, and other concerns, but we are not a replacement for the public provincial system for emergencies or hospital-based care.

You can search for a family doctor in Alberta using the albertafindadoctor.ca to locate physicians accepting new patients.

No. You can self-refer for any of our medical services. However, if you are seeing a Naturopath or another specialist, we are happy to collaborate with them.

Yes, but only if you reside in British Columbia or Ontario. Our Nurse Practitioners are licensed to provide virtual care to residents of Alberta, BC, and Ontario. We cannot treat clients residing in other provinces at this time. (Stay tuned for exciting updates!). Make sure to review the nurse practitioner page that you would like to see and verify they are registered in the province you reside in. 

No. Currently, all our medical appointments are conducted virtually. If you require a hands-on physical examination (e.g., for a lung infection, abdominal pain, or heart check), please visit your primary care physician or an Urgent Care centre. (Stay tuned for changes as our team expands!) 

For your safety and privacy, we have a strictly enforced policy for email. We cannot assess symptoms, change doses, or offer medical advice via email. If you have a clinical question or are feeling unwell, you must book a follow-up appointment so the NP can review your file properly. In Canada, Nurse Practitioners are required by law and professional standards to provide medical advice and prescribe medications only within a booked appointment. This ensures care is safe, appropriate, and based on your current health needs.

Even for prescription renewals, an appointment allows your Nurse Practitioner to review your symptoms, medications, and any changes to your health, and to check for side effects or interactions.

For these reasons, medical advice, treatment changes, and medication renewals cannot be provided through informal messages or without an appointment.

Yes. We have specific pathways for pediatric care, including PANS/PANDAS and ADHD. However, please note that our Mental Health & Addiction pathway is strictly for clients aged 16 and older.

Medical Fees, Billing & Insurance

Is this covered by Alberta Health Care (AHS)?

No. Nurse Practitioner services at private clinics are not covered by AHS or other provincial health plans (OHIP, MSP). This is a private, out-of-pocket medical service. We encourage our patients to contact their local MLA to advocate for Nurse Practitioners to be able to bill provincial health bodies.

Many extended health benefit plans do cover Nurse Practitioner services, or you may be able to use a Health Spending Account (HSA). It is your responsibility to check your specific policy coverage. We encourage you to speak to your private insurance company to advocate for change.

No. We cannot direct bill insurance for medical services. You will pay the full fee at the time of booking, and we will provide you with a detailed receipt that you can submit to your insurer for reimbursement.

Full payment is required at the time of booking to secure your appointment.

Generally, no. While our consultation fee is private, the actual lab tests (blood work) and diagnostic imaging (X-rays, ultrasounds) ordered by our NP are covered by the public health system for eligible residents. NP’s may access private testing that carries a charge, with your prior approval.

We require 48 hours’ notice to cancel or reschedule. If you cancel with less than 48 hours’ notice or miss your appointment, the full pre-paid appointment fee is non-refundable and will be forfeited.

Prescriptions & Refills

Can you prescribe medications?

Yes. Our Nurse Practitioners can prescribe a wide range of medications, including stimulants for ADHD and hormones.

No. We do not accept refill requests from clients via phone or email. You must contact your pharmacy and ask them to fax a refill request to our clinic.

If you are running low on medication, please book an appointment with your prescriber as soon as possible. Our medical team typically books approximately two weeks in advance, and prescription renewals require a scheduled appointment.

If you may run out before your appointment, speak with your pharmacist. In many cases, pharmacists can provide a short-term bridge supply to cover you until your scheduled visit.

To avoid interruptions in treatment, we recommend booking your follow-up appointment well before your medication runs out.

Providing safe, high-quality healthcare requires that medications are prescribed and renewed based on your current health status. For this reason, not all medications can be renewed without a scheduled appointment.

A refill may not be clinically appropriate if:

  • You have not seen a Nurse Practitioner in 6 months or more

  • The medication is being used off-label

  • Your symptoms have returned or changed

  • You are experiencing side effects

  • The medication is not working as expected

In these situations, a clinical review is necessary to ensure your treatment remains safe, effective, and aligned with best prescribing practices. There are only limited and specific circumstances where our medical team may determine that a refill without an appointment is appropriate.

If you are at risk of running out of medication before your appointment, your pharmacist may be able to provide a short-term bridge supply until you are seen.

Please note that if a refill is processed by fax outside of a scheduled appointment, a $35 administrative fee applies. To avoid this fee, we recommend booking a brief follow-up appointment, allowing your medication to be reviewed and renewed in real time as part of your care.

We understand that medication refills are important and can feel time-sensitive. The 3–5 business day processing time allows our medical team to provide safe, high-quality care rather than issuing refills automatically.

Before renewing a prescription, your Nurse Practitioner must review your medical record, confirm that the medication is still appropriate, check for changes in symptoms, side effects, interactions, and ensure the prescription aligns with current clinical guidelines and regulatory requirements.

Because our Nurse Practitioners care for patients across multiple provinces, this review process also ensures your prescription meets the legal and professional standards required in your jurisdiction.

If you are at risk of running out of medication during this time, your pharmacist may be able to provide a short-term bridge supply. We also recommend requesting refills well in advance to help prevent interruptions in care.

This process helps us ensure that every prescription renewal supports your health, safety, and long-term wellbeing.

Specific Medical Programs (ADHD, Hormones, PANS)

Do I need a diagnosis to join the ADHD Medical Program?

No. Our Nurse Practitioner can conduct a comprehensive assessment to diagnose ADHD medically. If you already have a diagnosis from a psychologist, please bring your report, as it is helpful but not mandatory for the medical intake.

Yes. We have a dedicated Hormone Health Program. Please note this program requires you to complete specific bloodwork before your initial consultation.

Yes, but currently only for clients who are 18 years of age or older. For youth under 18, we can offer therapeutic support and counselling, but we cannot initiate hormone therapy.

This is a specialized area of our clinic focusing on Pediatric Acute-onset Neuropsychiatric Syndrome. We have a specific pathway for this that includes a mandatory intake questionnaire before booking to ensure we are the right fit for your child’s complex needs. PANDAS/PANS care requires ongoing clinical follow-up to ensure treatment remains safe, appropriate, and responsive to changing symptoms. These conditions are complex and, in some areas, clinically debated, which means a higher level of monitoring and documentation is required.

Follow-up appointments allow your provider to:

  • Review symptom changes or flares
  • Assess response to treatment and medications
  • Monitor for side effects or adverse reactions
  • Adjust care plans based on current symptoms and clinical evidence

Because symptoms can fluctuate over time, treatment decisions must be based on your current presentation, not past assessments. Medications, when used, require careful oversight to ensure benefits outweigh risks.

For these reasons, questions about treatment, medication changes, reactions, or symptom recurrence must be addressed within a scheduled appointment. This approach supports thoughtful, evidence-informed care and prioritizes patient safety and quality healthcare.

Yes. This is a billable administrative service. Wemay need multiple appointment, depending on how complex your medical history is and to review the form with you, and there is a fee associated with the documentation time required to complete it.

Specialized Testing: ArminLabs

What is ArminLabs?

ArminLabs is a specialized accredited medical laboratory based in Augsburg, Germany, founded by Dr. Armin Schwarzbach. They focus on diagnosing tick-borne diseases (like Lyme borreliosis) and chronic infections using advanced, high-sensitivity tests (EliSpot, Tickplex, PCR) that are often more sensitive than standard testing. We may utilize their services for complex cases involving bacteria, viruses, and parasites.

No. Level Up Wellness Group does not assist with administrative tasks for private labs. While our Nurse Practitioners may requisition these tests for your care, all logistics—including payment, shipping kits to Germany, and tracking results—are the sole responsibility of the client. You must contact ArminLabs directly for any support regarding service, billing, or shipping.

You can reach them via email at [email protected] or through their website.

Address: Zirbelstraße 58, 2nd Floor, 86154 Augsburg, Germany.

Hours: Mon-Thu 8:00-16:30, Fri 8:00-15:30 (German time).

Supplements: Fullscript

What is Fullscript?

Fullscript is an online dispensary platform that allows our medical providers to recommend and send professional-grade supplements directly to you. It ensures you are purchasing high-quality products that match your specific treatment plan, without the need for the clinic to stock inventory.

Quality and safety. The supplements available on Fullscript are professional-grade, meaning they are vetted for purity, potency, and absorption. By using the link sent by your provider, you ensure you are getting the exact dosage and formulation recommended for your condition, rather than guessing with over-the-counter options.

After your appointment, your Nurse Practitioner may email you a personalized treatment plan via Fullscript. You simply click the link, set up your account, and order the products you need. They will be shipped directly to your home. You can also set up auto-refills to ensure you don’t run out.

No. Level Up Wellness Group does not manage inventory, billing, shipping, or accounts for supplements. All logistics are handled entirely by Fullscript. If you have an issue with an order, tracking, or a return, you must contact Fullscript Customer Support directly.

Fullscript offers support via phone, email, and live chat.

  • Phone/Text: 1‑866‑807‑3828 (Toll-free in North America)
  • Email: [email protected]
  • Live Chat: Available on their website and inside your patient portal.

Hours: Support is available 7 days a week (hours may vary by region).

Records & Technology

Can I see my bloodwork results?

We encourage you to access your results directly through your provincial portal (e.g., MyHealth Records in Alberta). We generally do not release raw lab data directly from the clinic to avoid misinterpretation, but we will review all significant findings with you during your follow-up appointment. 

Alberta: MyHealth Records & MyAHS Connect

Alberta offers a few different systems for accessing health records.

Accessing Your Own Results:

MyHealth Records: This is the primary provincial portal for all residents. Results are typically available as soon as they are processed.

Visit the Website: Go to https://myhealth.alberta.ca/myhealthrecords.

Sign In: Use your verified Alberta.ca Account (also known as MyAlberta Digital ID).

MyAHS Connect (MyChart): If you received care at an Alberta Health Services (AHS) facility that uses the Connect Care system, your records may also be here.

Visit the Website: Go to https://www.albertahealthservices.ca/MyAHSConnect.

Accessing a Minor’s (Child’s) Results:

Access for parents and legal guardians in Alberta depends on the child’s age.

Digital Proxy Access: This is the fastest method.

MyHealth Records: Parents can get proxy access for children under 14 years old. You must create your own verified Alberta.ca Account first, then use it to request access to your child’s record.

MyAHS Connect: Parents can get proxy access for children ages 0-11. Once you have your own MyAHS Connect account, you can log in and submit an online “Request access to a child’s record” form. You can also request this in person or call AHS Connect (1-825-468-1035) for assistance.

Ages 12-17 (Mature Minor): Access becomes more complex. Digital proxy access is often limited or ends automatically at age 12. Access may require the minor’s consent, based on Alberta’s “mature minor” considerations, which assesses the child’s ability to make their own healthcare decisions.

Formal Health Information Access Request: If digital access is unavailable or insufficient, parents can submit a formal Health Information Access Request to AHS. This requires valid ID, proof of legal authority (e.g., long-form birth certificate, custody order), and a minimum fee of $25.

In Alberta, you can contact 811 for additional support related to your lab results.

British Columbia: Health Gateway

The primary provincial portal is Health Gateway. Most standard lab results are visible within 2-3 days.

Visit the Website: Go to https://www.healthgateway.gov.bc.ca/.

Sign In: The most common way to log in is with the secure BC Services Card app on your mobile device.

View Your Results: Depending on where you received care, you may also be able to access records through regional portals like Interior Health’s MyHealthPortal or Island Health’s MyHealth.

Ontario: Private & Regional Portals

Access in Ontario is managed through a number of different systems, depending on where your test was processed.

Private Lab Portals: This is your main access point for most bloodwork. You will need to register with the specific lab that processed your test.

LifeLabs: Register for a free account at MyCareCompass.

Dynacare: Register for an account at Dynacare Plus (fees may apply).

Hospital/Regional Portals: Many hospital networks use their own patient portals, such as MyChart or ConnectMyHealth. You will need to register with the portal for the specific hospital where you received care.

We use JaneApp Telehealth, a secure, medical-grade video platform. You will receive a link in your appointment confirmation email.

No. To protect the privacy of both the client and the provider, audio or video recording of sessions is strictly prohibited.

You are welcome to share this data as part of your story, but please be aware that we treat wearable data as “client reporting,” not as diagnostic medical data. We cannot monitor your wearable data in real-time between appointments.

Level Up Wellness Group is not an emergency service. If you are experiencing a medical emergency or a mental health crisis, please call 911 or go to your nearest Emergency Room immediately.

How to Join Your Online Therapy Appointment from Your Laptop or Desktop Computer

How to Join Your Online Therapy Appointment from Your iPhone or iPad

Prerequisite: You will need to download the Jane Online Appointments App. This can be found in the App Store on your device.

Still have questions?

Our Client Relations team can help you find the right service and provider.

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