Billing Information

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General Billing Information

Fees

To view our up-to-date fees, please see our booking page.

Fee Coverage

All or partial fees may be recovered through private health insurance plans.
Fees may also be tax-deductible under medical expenses on your income tax.
Direct Billing to some Employee Assistance Programs is available.

Services Without Direct Billing

Please note that the following services are not eligible for direct billing:
- All Assessments : We do not offer direct billing for any assessments.
- Medical Team Services : Direct billing is not available for services provided by our medical team.

Billable Time

Billable time includes any time the therapist spends with clients in session (in-person, phone, video), working on the client’s file (follow-ups, reports, connecting to other agencies or persons on client’s request), or responding to clients via phone or email regarding therapeutic content.

Non-session billable rates apply: 15-minute increments billed at $200/hr. For example, 30 minutes spent on report writing will be $100. Time spent is rounded up to the nearest 15-minute increment.

Cancellation or No Show of Appointments

Our appointment times are reserved for clients. Clients are financially responsible for the scheduled time as agreed upon in the Client Services Contract. We require:

48 hours’ notice for counseling session cancellations.
5 days’ notice for any assessments.

Methods of Payment

We must have a card on file—credit card, debit Visa, or debit Mastercard.
New clients must pay a $50 deposit for the first session. If insurance covers the entire appointment, we will refund the deposit.
Money orders and E-Transfers may be an option; speak to your therapist to arrange this.
Payments must be made via Janeapp or by contacting our Client Relations Team. Payments must be completed within 24 hours of the session.
If an outstanding balance remains unpaid before the next session, we may cancel your session.
Clients are responsible for any differences between insurance coverage and our stated billable amount.
You can arrange for the clinic to charge your credit card on file after each session. Contact our Client Relations Team to set this up.
Invoices can be printed from your Janeapp account.

If your account is in arrears for more than 90 days, Level Up reserves the right to place your account in collections. You will be responsible for any and all collection charges incurred.

Insurance and Direct Billing

We offer direct billing with many insurance providers! Some options are only available for clients booking with Registered Psychologists. To see if we can bill to your insurance company directly, use the diagram below.

Services NOT Included in Direct Billing:

All Assessments – We do not offer direct billing for any assessments.
Medical Team Services – Direct billing is not available for services provided by our medical team.

Most practitioners offer direct billing.

Options Available for Appointments with Registered Psychologists

Are We Missing A Company?

It’s a good idea to understand the details of your insurance coverage. Here are some handy questions you might consider asking your insurance provider:

Which clinicians am I covered for? (like psychologists, provisional psychologists, social workers)
Do I have a limit on my coverage amount (annually or for a lifetime)? What is it?
When does my coverage refresh or start anew?

Remember, only your insurance company has all the specifics about your plan. While we’d love to help, we don’t have access to those particular details.

Have Questions?

BILLING FAQs

We are committed to offering solutions that enhance access to healthcare, particularly for those who may not have access to a family doctor.

Still Have Questions?

What are Level Up's individual rates?

We offer a variety of professionals to meet your needs! Please contact the clinic for updated rates for each provider.

Report writing, telephone consultation, letter, and form completion are billed at the rate of the service being provided.

Billing can also occur in 10-minute increments for services done outside the therapy hour such as phone calls, letters, and the like calculated at one-fifth the hourly rate for every 10 minutes.

Incremental billings are also appropriate for services provided beyond a 50-minute session.
Fees for specialized services & treatments not listed on the schedule may exceed the current recommended guidelines.

Ph.D. Level Psychologist/Social Worker $255.00
Registered Psychologist/Social Worker $235.00
Provisional Psychologist $220.00
Unlicensed Mental Health Therapist $115.00
Canadian Certified Counselor $165.00

New Hourly Rates in Effect, As of March 2025

What are Level Up's corporate rates?

Please contact us directly for corporate rates, as they are dependent on the services required.

What does my insurance benefits cover?

Insurance coverage varies between companies and plans. For your specific coverage, look in your benefit book, online or contact your company direct. Psychology sessions usually fall under the ‘Paramedical Services’ section of your benefits. Some plans will have a set dollar amount per year per type of service, some will have a pooled account for any services under this category and others have coverage based on a percentage.

Not every insurer covers every type of mental health therapist. For example, Alberta Blue Cross will cover and allow direct billing for services provided by psychologists, social workers and clinical social workers and provisional psychologists. SunLife will cover Psychologists and Social Workers, but does not enable direct billing. Manulife covers Psychologists, and sometimes covers Social Workers, but does not enable direct billing.

Services such as psychologist/mental health therapist, chiropractors, physiotherapists, massage, podiatrists, osteopaths and optometrists fall under Paramedical Services. Paramedical Services often draw on one pool of money. This means that if you use your benefits to see a physiotherapist you will have less money remaining for psychology services.

Can I use my health spending account?

Many businesses are using Health Spending Accounts to allow their employees to have the flexibility to cover the services that they need individually. If you have access to a health spending account, funds are usually easier to access than traditional coverage.

Will disability insurance cover sessions?

In our experience, coverage is often at the discretion of your case manager/specialist. If you feel sessions with a psychologist will aid you with getting back to work, we encourage you to be your own self-advocate and make the request. The timeline/process of approvals vary from client to client; sometimes it takes several requests to be approved while others have had the manager/specialist initiate the referral.

Is direct billing available?

Whenever possible, we are happy to bill your insurance provider directly.

We offer direct billing with many insurance providers! Some options are only available for clients booking with Registered Psychologists.

Services NOT Included in Direct Billing:

All Assessments – We do not offer direct billing for any assessments.
Medical Team Services – Direct billing is not available for services provided by our medical team.

For a list of providers we are currently approved to direct bill, please click here or contact us.

I don't see my insurance provider, what can I do?

You can make a specific inquiry about your interest & company, and receive a response by submitting a form here.

Want to stay anonymous? Use our simple request form here.