Billing Information

General Billing Information

Fees

To view our up-to-date fees, please see our booking page.

Fee Coverage

All or partial fees may be recovered through private health insurance plans.
Fees may also be tax-deductible under medical expenses on your income tax.
Direct Billing to some Employee Assistance Programs is available.

Services Without Direct Billing

Please note that the following services are not eligible for direct billing:
- All Assessments : We do not offer direct billing for any assessments.
- Medical Team Services : Direct billing is not available for services provided by our medical team.

Billable Time

Billable time includes any time the therapist spends with clients in session (in-person, phone, video), working on the client’s file (follow-ups, reports, connecting to other agencies or persons on client’s request), or responding to clients via phone or email regarding therapeutic content.

Non-session billable rates apply: 15-minute increments billed at $200/hr. For example, 30 minutes spent on report writing will be $100. Time spent is rounded up to the nearest 15-minute increment.

Cancellation or No Show of Appointments

Our appointment times are reserved for clients. Clients are financially responsible for the scheduled time as agreed upon in the Client Services Contract. We require:

48 hours’ notice for counseling session cancellations.
5 days’ notice for any assessments.

Methods of Payment

We must have a card on file—credit card, debit Visa, or debit Mastercard.
New clients must pay a $50 deposit for the first session. If insurance covers the entire appointment, we will refund the deposit.
Money orders and E-Transfers may be an option; speak to your therapist to arrange this.
Payments must be made via Janeapp or by contacting our Client Relations Team. Payments must be completed within 24 hours of the session.
If an outstanding balance remains unpaid before the next session, we may cancel your session.
Clients are responsible for any differences between insurance coverage and our stated billable amount.
You can arrange for the clinic to charge your credit card on file after each session. Contact our Client Relations Team to set this up.
Invoices can be printed from your Janeapp account.

If your account is in arrears for more than 90 days, Level Up reserves the right to place your account in collections. You will be responsible for any and all collection charges incurred.

Insurance and Direct Billing

We offer direct billing with many insurance providers! Some options are only available for clients booking with Registered Psychologists. To see if we can bill to your insurance company directly, use the diagram below.

Services NOT Included in Direct Billing:

All Assessments – We do not offer direct billing for any assessments.
Medical Team Services – Direct billing is not available for services provided by our medical team.

Most practitioners offer direct billing

Options Available for Appointments with Registered Psychologists

Are We Missing A Company?

It’s a good idea to understand the details of your insurance coverage. Here are some handy questions you might consider asking your insurance provider:

Which clinicians am I covered for? (like psychologists, provisional psychologists, social workers)
Do I have a limit on my coverage amount (annually or for a lifetime)? What is it?
When does my coverage refresh or start anew?

Remember, only your insurance company has all the specifics about your plan. While we’d love to help, we don’t have access to those particular details.

Have Questions?

For answers to common billing questions, please visit our FAQ page

Financing Available - Medicard

At Level Up Wellness Group, we’re committed to making quality care accessible to everyone. That’s why we’re proud to offer flexible financing options through Medicard — Canada’s trusted provider of patient financing.

All of our services, including psychotherapy, assessments, dietitian support, medical support, hormone therapy, occupational therapy, and naturopathic care, are eligible for Medicard financing.

Medicard can pre-approve an approximate amount needed for treatment. This allows you to get the financial assistance you require with the flexibility to choose your physician, service provider, procedure, product purchase, or procedure date.

Steps to Applying for Medicard:

1. Submit your application online in confidence, call us at 1‑888‑689‑9876, or fax your completed application to 1‑888‑689‑9862. Application forms are available here.